Part of my work at MobyMax includes communicating directly with teachers to uncover any content or usability issues with our platform. This role has allowed me to work with various teams and suggest improvements to our program.
Case study: Previewing interactive lessons in teacher accounts
Problem: MobyMax introduced interactive lessons that allowed students to drag and drop, click to activate pop-ups, and more. Previously, all lessons were made up of static multiple-choice questions. Teachers were writing in to say that lessons were broken. When we tested the lessons on our end, everything was working. After some digging and interviews with teachers, we realized that teachers were trying to complete the problems in their teacher account previews. The problems were not live/interactive in preview mode. We were writing to dozens of teachers every day to explain this.
Student View: Information pops up when students click on the numbers.
Teacher View: Teachers were not able to click on the numbers when previewing the lesson.
Permanent solution: Make the problems interactive in preview mode. This would take a lot of time, coding, etc.Temporary solution: Apply a watermark or microcopy to let teachers know that they were just viewing a preview.
Suggested text: Preview onlyResult: The amount of teachers writing in went down exponentially. In the first week after implementation, fewer than twenty teachers wrote in. Eventually, the number dropped to fewer than ten, and the messages were mostly asking if we could make the problems interactive in preview mode.
Teams involved: curriculum design, customer support, designers, coders